Easy to schedule and choose vehicle, easy process for pickup and return, and they drove me back home to get my car. Great service all around.
First, let me say this location was at one time top notch. Those days are gone!!!!!! After making a car reservation a week in advance, I get a call an hour before pickup today that I am the fifth in line to get a vehicle this afternoon. Well, the business day has ended and here I am without our rental and no call returned!!!! This is not the first for this type of occurrence at this store. I believe in second chances but this fourth chance has pushed me too far. Please, if you make a reservation, ask for your reservation number. I wasn't given my number this time and didn't think to ask for it. But, I obviously had a reservation in the system because the store called to let me know it would be ready later than 2:00. However, when I called customer service, they weren't showing I had a reservation!!!! So, my conclusion is that our reservation was canceled by the Brewton office personnel.
Service was awesome! However the place was a mess. You can tell guys work there. although professionally dressed and very attentive to our needs , the floor has not been vacuumed in forever, the employee break room OMG!! Great service though.
Went to pick up my rental car that i had a reservation for from the insurance company due to my vehicle going into the shop. Went to pick the rental up & I️ was told they didn’t have no cars available it’ll be tomorrow!! I have work, I don’t live it Brewton so that’s time & gas wasted!! Especially when I️ just called hours before for confirmation!
I wish I could leave the Stars blank! They are horrible people! My grandfather was renting from them for a long time. We were paying on time and everything! The one time we let it go 2 weeks they called and threatened my 74 year old grandfather! He stated to them they knew how his payment schedule went why harass him! I can't even remember his name but he got loud with my grandfather and I snapped! We immediately took the car back! Never ever will use enterprise again!!!
Enterprise Rent A Car is a US Car Rental based in Brewton, Alabama. Enterprise Rent A Car is located at 2620 South Blvd, Brewton, AL 36426, USA.
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